E-commerce sales represent around 10 percent of retail sales in the U.S. and are expected to reach 14 percent — $4.5 trillion — by the end of 2021. Here are four ways to think about creating a customer experience that inspires long-lasting loyalty.
E-commerce sales represent around 10 percent of retail sales in the U.S. and are expected to reach 14 percent — $4.5 trillion — by the end of 2021. Here are four ways to think about creating a customer experience that inspires long-lasting loyalty.
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